So you’ve heard about our Holiday21 promotion? It is the most curious time of the year after all!
How do I qualify for the Holiday21 Promotion?
The HOLIDAY21 promotion is open to:
a) any new subscriber, or
b) any canceled subscriber whose subscription ended prior to November 30, 2021.
This discount only applies to the first year of HD Annual or 4K Annual subscriptions purchased directly through curiositystream.com on or after November 30, 2021, while the HOLIDAY21 promotion is active. Subsequent renewals will be charged the full price plus any applicable tax.
Will I receive the Holiday21 promotion price if I sign up through a third-party application such as the iTunes App Store, Amazon, Google Play, or Roku?
In order to receive the Holiday21 promotion price, you must be a new or reactivating customer and sign up directly through our website curiositystream.com. We do not have access to the billing management of the other applications and are unable to apply the discount or refund the difference. We would if we could!
Am I eligible for the Holiday21 promotion if I am already a loyal subscriber?
Unfortunately, this promotion may only be applied for new customers or resubscribing customers (inactive prior to 11/30/2021) only. Customers who change their active subscription from monthly to annual are also ineligible. However, existing customers may purchase discounted gift cards!
Is this offer available to international customers?
This offer is available to international customers. The more, the merrier! Please note that many international plans are taxed based on the regulations of the local tax jurisdiction. For example, several countries in the EU are charged a 20% VAT (Value Added Tax) on all subscriptions and gift cards.
Can I cancel my membership after I sign up for the Holiday21 Promotion?
As always, you are welcome to cancel anytime. Subscriptions are non-refundable and subject to the terms of service. You will have access to our service through the end of the paid period.
Can I buy multiple subscriptions with this promotion?
The Holiday21 promotion is the gift that keeps on giving! You can buy one subscription for yourself, but you can buy as many gift cards for others as you want. Please note that gift cards are non-refundable.
Can former users reactivate their accounts by purchasing a gift card?
We recommend signing into your account and reactivating through the Account page. The Holiday21 discount will be applied after you click "reactivate", update your payment info, and change plan. Alternatively, gift cards may be redeemed within the account page as well. If you have purchased a gift card and are unable to redeem it on your account, please contact firstname.lastname@example.org so we can apply it for you manually.
My account and confirmation email say $19.99 but I wanted the $14.99 holiday pricing. Was I charged correctly?
The price listed in the email reflects the full value of the subscription that you selected - this is essentially the name of the plan (HD Annual $19.99). If you purchased a subscription between 11/30/2021-12/16/2021 on curiositystream.com, you were charged the Holiday21 price. Please note, these subscriptions may have tax applied based on the regulations from your local jurisdiction. You may verify the charge by reviewing your invoice under the billing history on your account page.
I was supposed to be charged $14.99 but I was charged a few extra dollars. Can I get a refund for the difference?
We charge the applicable tax based on the tax regulations of your local jurisdiction (this is stated on the signup page). We are unable to refund the tax amount.
Can I stack promotion codes such as Nebula with the Holiday21 promo?
Embracing the holiday spirit, promotion codes are stackable! Please make sure to put the promotion code that you would like to apply in the promotion code box in the payment area. You can erase Holiday21 and write in the code of your choice. You will still be charged the discounted price! Our system does its best to handle the influx of codes, but if you experience any complications with your plan, please reach out to email@example.com. We are happy to support you!
For a limited time only, we are offering lifetime subscription gift cards that are eligible for the Holiday21 discount 😎