So you’ve heard about our Holiday19 promotion?
It is the most curious time of the year after all!
How do I qualify for the Holiday19 Promotion?
This offer is open to any new annual subscriber or canceled* subscriber that reactivates an annual subscription between 11/25/2019-01/05/2020 directly through curiositystream.com. Simply sign up for an annual standard HD $19.99 or premium 4k $69.99 (plus tax if applicable) account and pay with a credit card or PayPal. The promotion will apply automatically!
*Account must have been canceled prior to 11/25/2019.
Will I receive the Holiday19 promotion price if I sign up through a third party application such as the iTunes App Store, Amazon, Google Play, or Roku?
In order to receive the Holiday19 promotion price, you must be a new or reactivating customer and sign up directly through our website curiositystream.com. We do not have access to the billing management of the other applications and are unable to apply the discount or refund the difference. We would if we could!
Am I eligible for the Holiday19 promotion if I am already a loyal subscriber?
Unfortunately, this promotion may only be applied for new customers or resubscribing customers (inactive prior to 11/25/2019) only. Customers who change their active subscription from monthly to annual are also ineligible. However, existing customers may purchase gift cards!
Is this offer available to international customers?
This offer is available to international customers. The more, the merrier! Please note that many international plans have added tax based on the regulations of the local tax jurisdiction.
Can I cancel my membership after I sign up for the Holiday19 Promotion?
As always, you are welcome to cancel anytime. Annual subscriptions are non-refundable and subject to the terms of service. You will have access to our service through the end of the paid period.
Can I buy multiple subscriptions with this promotion?
The Holiday19 promotion is the gift that keeps on giving! You can buy one subscription for yourself, but you can buy as many gift cards for others as you want. Please note that gift cards are non-refundable.
Can former users reactivate their accounts by purchasing a gift card?
We recommend signing into your account and reactivating through the Account page. The holiday discount will be applied after you click "reactivate", update your payment info, and change plan. If you have purchased a gift card and are unable to redeem it on your account, please contact firstname.lastname@example.org so we can apply it for you manually. We are working to get this feature enabled so you can do it on your own in the future and appreciate your patience :)
My account and confirmation email say $19.99 but I wanted the $11.99 holiday pricing. Was I charged correctly?
The price on the plan reflects the value of the subscription that you selected - this is essentially the name of the plan (Standard $19.99). If you purchased a subscription between 11/26/2019-01/05/2020 on curiositystream.com, you were charged the holiday price. Please note, these subscriptions may have tax applied based on the tax regulations from your local jurisdiction.
I was supposed to be charged $11.99 but I was charged a few extra dollars. Can I get a refund for the difference?
We charge the applicable tax based on the tax regulations of your local jurisdiction (this is stated on the sign up page). The tax percentage is charged based on the original price or value of the plan (ex: $19.99). We are unable to refund the tax amount.
Can I stack promotion codes such as Nebula with the Holiday19 promo?
Embracing the holiday spirit, promotion codes are stackable! Please make sure to put the promotion code that you would like to apply in the promotion code box in the payment area. You can erase holiday19 and write in the code of your choice. You will still be charged the holiday19 price! Our system does its best to handle the influx of codes, but if you experience any complications with your plan, please reach out to email@example.com. We are happy to support!