How do I pause my subscription?

Traveling a lot this summer?  No time to watch new documentaries?  We offer features to work with your lifestyle such as offline playback on mobile devices, but we also completely understand if you need to take a break!  When you pause your subscription, it takes effect on the first day of your next billing cycle.  You will not be charged for the duration of months you choose to pause your subscription.

To pause your CuriosityStream subscription:

  1. Visit your Account page.
  2. Locate the Plan Details section. 
  3. Select the Pause button to the right of Next payment
  4. Choose the duration you would like to pause your subscription (1, 2, or 3 months).
  5. Select Pause Plan.

At the end of the specified pause period, your subscription will reactivate and your monthly payment will be processed automatically.  If you choose to cancel during the pause period, you will not be billed.  

You may reactivate your subscription on the Account page any time. 

Please note: This option is only available if you are a monthly subscriber and your credit card is billed directly through CuriosityStream.  Unfortunately, pause is not currently available for PayPal users or 3rd party registered accounts such as Apple, Google, Amazon, and Roku.

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