To receive support for your CuriosityStream add-on subscription with Amazon Prime Video, go to the Amazon Video support center (i.e. billing, streaming issues, other technical support etc.). If there is an issue concerning your CuriosityStream account managed directly by CuriosityStream, you can contact our help center directly at email@example.com.
Some customers choose to subscribe to CuriosityStream as an add-on to their Amazon Prime account. Click here for more information about the CuriosityStream Amazon Prime add-on.
The CuriosityStream app for Amazon Streaming Devices can only be used by users that have an account directly through CuriosityStream.com. If your account is through your Amazon Prime membership, your login credentials will not work for the CuriosityStream app and must be accessed directly through your Amazon Prime account.
*If you have an Amazon Prime account with the CuriosityStream add-on, please contact Amazon for further assistance if the above does not work for you. You can reach them directly by phone at 1 (866) 216-1072.