I received an error message! How do I get help?

If you receive an error message while on CuriosityStream and are submitting it to help@curiositystream.com, refer to the article below.

For our developers to better assist you, we recommend you open the Javascript console of your browser:

Chrome

Opening the “Console” panel of Chrome’s DevTools:

  • Windows: Ctrl + Shift + J

  • Mac OS: Cmd + Opt + J

Note: In addition to the “Console” panel, there also exists a smaller slide-up console which can be toggled via Esc while any of the other panels is active.


Firefox

Opening the “Console” panel in Firefox’s Developer Tools:

  • Windows: Ctrl + Shift + K

  • Mac OS: Cmd + Opt + K

Note: In addition to the “Console” panel, there also exists a smaller slide-up console which can be toggled via Esc while any of the other panels is active.


Internet Explorer

Opening the “Console” panel in Internet Explorer’s F12 Developer Tools:

  • F12, then click on the “Console” tab

Note: In addition to the “Console” panel, there also exists a smaller slide-up console which can be toggled via Ctrl + ` while any of the other panels is active.


Safari

Note: In order to view the console in Safari, you have to enable the “Show Develop menu in menu bar” setting in the “Advanced” pane of Safari’s preferences (screenshot).

Opening the “Console” panel in Safari’s Web Inspector:

  • Cmd + Opt + C

Note: In addition to the “Console” panel, there also exists a smaller slide-up console which can be toggled via Esc while any of the other panels is active.

Credit: ProWebMasters

When the code appears, copy and paste the text in the pop-up box and send it in your email to CuriosityStream's support team (help@curiositystream.com).

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