We have an app for Apple TV (4th Generation and 5th Generation). To enjoy it, go to the Apple TV App Store. From there, you can search for Curiosity Stream and install it.
Once it's installed, open the app. You will see three boxes. Select SIGN IN to begin.
You will need to put your username or email address in the first box and then the password that you established upon signing up in the second box. Once you have those two boxes completed, please click Sign In.
Don’t have the correct Generation Apple TV? We have you covered. You can use AirPlay. Please use this great set-up guide for your AirPlay needs. https://support.apple.com/en-us/HT204289
We have included some common troubleshooting steps below. If your issue is not corrected with any of these steps, please email us at help@CuriosityStream.com for further assistance.
Are you having issues stuttering or buffering? Test to be sure your Apple TV is connected properly.
- From the Apple TV main menu, navigate to Settings.
- Select Network.
- You will see your WIFI Connected and down below a signal Strength.
- If your Network is disconnected, you will need to connect it.
If you are having issues connecting your Apple TV to your wifi network, see Apple's support site for help troubleshooting your Apple TV's connection to your home network.
If you are still having issues, please try to power-cycle the Apple TV:
- Unplug the power cable either from the back of the Apple TV or from the wall.
- Wait 5 seconds and plug the device back in.
Issues playing a title? Try to play the title again after restarting your Apple TV:
After you've restarted the Apple TV, you may need to sign out and back into your Curiosity Stream account if you're still seeing an error message when launching the app or when you start playback.
- Launch the Curiosity Stream app. If you get an error when launching the app:
- Press the Play button on the Apple TV remote while the error is on your screen.
- Select Deactivate/Sign out.
- After you've signed out, enter your Curiosity Stream login information to sign back into Curiosity Stream.
- Try to play your movie or TV show. If you get an error when you start playback:
- Press the Menu button on the Apple TV remote until you're on the "Who's Watching Curiosity Stream?" screen.
- Select the Sign Out option from the menu.
- After you've signed out, enter your Curiosity Stream login information to sign back into Curiosity Stream.
You may need to ensure your device is up to date. To update the firmware on your Apple TV:
From the Apple TV main menu:
- Select Settings.
- Select System
- Select Software Updates (under the Maintenance subtitle)
- Select Update Software.
- Select Download and Install.
- Once the update is complete, launch Curiosity Stream and attempt to stream again.
Note: If your Apple TV displays the message "Your Apple TV is up to date" and you are on a version lower than 11.4, we recommend contacting Apple for support.
Using AirPlay
Apple TV's "AirPlay" feature allows you to watch Curiosity Stream content on big-screen TV sets. Apple TV requires both a modern iOS device (iPhone 4 or later, iPad, or iPod Touch 4th generation or higher) and an Apple TV (2nd or 3rd generation).
To use AirPlay:
- Connect your iOS device and Apple TV or AirPort Express to the same Wi-Fi network.
- On your iOS device, swipe up from the bottom of your screen to access Control Center.
- Tap AirPlay.
Note: We highly recommend you disable "Mirroring" when using AirPlay for the best possible viewing experience.