How do I cancel my subscription?

We are sorry to see you go! If you need our technical support to continue enjoying your subscription, please reach out to us through email at help@CuriosityStream.com or directly at 1-844-778-8999 anytime between Monday-Friday 9am-9pm EST and Saturday-Sunday 9am-6pm EST.

In order to easily cancel your subscription, please review your bank statement to confirm how you are being charged for CuriosityStream and then follow the appropriate method below.  Please be aware, if you signed up through iTunes, Google Play, Roku, or Amazon, you can only manage your CuriosityStream account through their dedicated platform. 

Cancel my subscription through CuriosityStream (for accounts created directly through our website)

1. Visit Your Account page.
2. Select the Cancel link.
3. Follow the prompts to unsubscribe.

Cancel my subscription through iTunes App Store (iPhone or iPad)

1. Launch the CuriosityStream App on your device.
2. Look for Settings on the bottom far right of the app.
3. Select Settings.
4. Select Manage Account.  The account profile will then redirect you to your iTunes account where your subscription details are located. 
5. Select CuriosityStream.
6. Select Cancel Subscription and follow instructions to confirm your selection.  (If the bottom of the screen says "Select an option to resubscribe," you have already unsubscribed and the app expiration date is visible.)
7. Select Done to save your changes.


Cancel my subscription through Google Play Store (Android)

1. Launch the CuriosityStream App on your device.
2. Look for Settings on the bottom far right of the app.
3. Select Settings.
4. Select Manage Account. The account profile will then redirect you to your Google Play account where your subscription details are located.  
5. Under Subscriptions find CuriosityStream.
6. Select Cancel Subscription and follow the prompts to confirm the cancellation.


Cancel my subscription through Roku

1. Press the Home button on your Roku remote.
2. Use the directional pad to navigate the channel grid and highlight the CuriosityStream channel. The directional pad is plus-shaped and is in the center of your Roku remote.
3. Press the Star button on your remote to open the options menu for CuriosityStream.
4. Select Manage subscription to view the renewal date and access additional options.
5. To unsubscribe, select Cancel subscription. A message appears telling you how long you can continue to access the content and services.
6. Confirm by selecting Cancel subscription. A new message appears confirming the cancellation, along with a reminder of the date when you will no longer have access to the subscription.
7. Select Done to save your changes.


Cancel my subscription through Amazon  

To cancel an Amazon Appstore subscription on an Android device:

1. Launch the Amazon Appstore application.
2. From the Appstore menu, select Subscriptions.
3. From the My Subscriptions screen, select CuriosityStream Subscription.
4. From the Subscription screen, you can turn auto-renewal off to cancel your subscription.

To cancel a Kindle Fire subscription:

1. From your Kindle Fire device Home Screen, select Apps.
2. Select Store.
3. From the store menu, select My Subscriptions.
4. Select CuriosityStream.
5. Turn auto-renewal off to cancel your subscription.


Thank you for your curiosity!

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